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Owned and operated by TJ Stores Inc, our team is ready to assist with product questions, orders, and everything in between.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment's progress directly from the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. Please refer to our Return Policy page for full details on eligibility, condition requirements, and how to initiate a return.
Can I exchange a product for a different model?
Yes, exchanges are handled through our returns process. Start a return within the 30-day window and place a new order for the model you prefer. Our team can walk you through the steps if needed.
How do I choose between different red light therapy panels?
Panel selection depends on your intended use, treatment area size, and where you plan to set it up in your home. Our support team can help you compare wavelength output, coverage area, and mounting options so you find the right fit.
What kind of power supply do your infrared saunas require?
Power requirements vary by sauna model and size. Each product page lists the specific voltage and outlet type needed. If you are unsure about your home's electrical setup, we recommend consulting a licensed electrician before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Timely Responses
We aim to answer every inquiry within one business day so you can move forward with confidence.
Secure and Private
Your personal information and payment data are protected with industry-standard encryption at every step.
Premium Quality Standards
Every product is selected for build quality, performance, and long-term durability in your home wellness space.
30-Day Returns
If something is not the right fit, our 30-Day Returns policy gives you flexibility backed by responsive support.
